Free Shipping on orders over ₹ 500
At EARTHLEAF AYURVEDA PRIVATE LIMITED, we value the trust and satisfaction of our customers. We are committed to providing genuine and quality products sourced through our authorized business channels.
We understand that sometimes an order may not arrive as expected. If there is an issue with your order, we are here to assist you and make the resolution process as smooth as possible.
Products Shipped by Us
If you receive a product directly through EARTHLEAF AYURVEDA PRIVATE LIMITED, you may request a return or replacement within 7 days of receiving your order in the following circumstances:
• You received an expired product.
• You were charged more than the applicable MRP.
• The product received is damaged, defective, or faulty.
• You received a product different from the product you ordered.
To be eligible for a return, the product must:
• Be unused and in its original condition.
• Be returned with the original packaging, box, labels, and tags, wherever applicable.
• Include the invoice/order details for verification.
Note: Certain products may not be eligible for return due to their nature, storage requirements, hygiene considerations, or applicable regulations. Such products will be clearly indicated wherever applicable.
Products Shipped Directly by the Seller
Some products may be fulfilled and shipped directly by the respective seller or supplier.
For products shipped directly by the seller, EARTHLEAF AYURVEDA PRIVATE LIMITED may not be able to process the return directly. However, we will assist you in communicating with the concerned seller/supplier to help resolve the issue.
For assistance, please contact us through our official website:
www.earthleafayurveda.com
Cancellation of Orders
If you wish to cancel an order, please contact us as soon as possible after placing the order.
• If the order has not yet been processed, packaged, or shipped, we will make reasonable efforts to cancel the order and initiate a refund of the amount paid.
• If the order has already been processed or shipped, cancellation may not be possible and the applicable return policy will apply.
• Once an order has been delivered, cancellation requests will be treated as return requests and will be subject to the applicable return conditions.
Products Damaged During Transit
We take reasonable care to ensure that products are properly packed before dispatch. However, products may occasionally be damaged during transportation.
If your package appears visibly damaged at the time of delivery, we recommend that you do not accept the damaged package and inform us as soon as possible.
If you have received a damaged product, please contact us within 48 hours of delivery and provide photographs/videos of:
• The outer packaging.
• The shipping label.
• The damaged product.
• The inner packaging, if applicable.
After verification, we may arrange a replacement, return, or refund, as applicable.
Refunds
Once your return or cancellation request has been approved, the applicable refund will be initiated to the original payment method used for the order.
The time taken for the refund to reflect in your account may vary depending on the payment gateway, bank, or financial institution.
In cases where a replacement is approved, we will arrange the replacement subject to product availability.
Non-Returnable Situations
A return or refund may not be accepted in cases where:
• The product has been used, opened, consumed, or altered, except where the product itself is defective or damaged.
• The product is returned without its original packaging or accessories, where applicable.
• The return request is made after the applicable return period.
• The product has been damaged due to improper storage, handling, misuse, or negligence after delivery.
• The product is specifically identified as non-returnable due to its nature or applicable regulations.
We Are Here to Help
At EARTHLEAF AYURVEDA PRIVATE LIMITED, customer trust and satisfaction are important to us. If you receive a product that is damaged, defective, incorrect, expired, or otherwise not as expected, please contact us and we will review the matter and provide an appropriate resolution in accordance with this policy.
For any questions or assistance regarding returns, refunds, cancellations, or replacements, please contact us through our official website:
www.earthleafayurveda.com
EARTHLEAF AYURVEDA PRIVATE LIMITED
Your trust and satisfaction are our priority.
