Terms and Conditions

Welcome to www.earthleafayurveda.com, operated by EARTHLEAF AYURVEDA PRIVATE LIMITED.

By accessing, browsing, registering on, or purchasing products through our website, you agree to be bound by the following Terms and Conditions. Please read these terms carefully before using our website or placing an order.

Company Name: EARTHLEAF AYURVEDA PRIVATE LIMITED

GSTIN: 06AAJCE7318M1Z9

Website: www.earthleafayurveda.com

1. Website and Acceptance of Terms

All information, products, prices, and services displayed on www.earthleafayurveda.com constitute an invitation to offer. Any order placed by you constitutes an offer to purchase the selected product(s), subject to these Terms and Conditions.

EARTHLEAF AYURVEDA PRIVATE LIMITED reserves the right to accept, reject, or cancel any order at its discretion and in accordance with applicable law.

By using this website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

We reserve the right to add, delete, alter, or modify these Terms and Conditions at any time without prior notice. Users are advised to review these Terms and Conditions periodically.

2. Product Information and Images

We make reasonable efforts to ensure that product descriptions, images, specifications, pricing, and other information displayed on our website are accurate and up to date.

However, actual product packaging, appearance, colour, labelling, or other visual characteristics may vary from the images displayed on the website.

The actual colour displayed on your device may also vary depending on your monitor, screen, or device settings.

3. Age Requirement

By using this website or placing an order, the User confirms that he/she is at least 18 (eighteen) years of age or is using the website with the consent and supervision of a parent or legal guardian, as applicable under law.

4. Products and Manufacturer Information

EARTHLEAF AYURVEDA PRIVATE LIMITED is engaged in the trading and distribution of products and is not the manufacturer of the products listed on this website.

Where applicable, products are sourced from or supplied in association with the respective manufacturers, suppliers, or authorized business partners.

Certain products available through our website may be sourced from Le-Vanza Food & Herbals, which is approved by the Ministry of AYUSH, wherever applicable to the relevant products.

Product-specific information, including manufacturing details, usage instructions, warnings, shelf life, ingredients, and other information, should be read from the product packaging and accompanying documentation.

5. Product Use and Disclaimer

Products purchased through our website should be used strictly in accordance with the instructions, warnings, and directions provided on the product packaging or by the respective manufacturer.

We do not provide medical advice through this website. Information provided on the website should not be considered a substitute for professional medical advice, diagnosis, or treatment.

Customers should consult a qualified healthcare professional where appropriate, particularly before using any health, wellness, Ayurvedic, nutraceutical, or related products.

To the fullest extent permitted by applicable law, EARTHLEAF AYURVEDA PRIVATE LIMITED shall not be responsible for any loss or damage arising from misuse, improper storage, incorrect use, failure to follow product instructions, unauthorized modification, or use contrary to the manufacturer’s instructions.

6. Order and Delivery Responsibility

We take reasonable care in processing and dispatching customer orders.

Orders may be delivered through third-party logistics providers, courier companies, shipping partners, or other delivery service providers.

Delivery timelines may vary depending on the destination, availability of products, courier operations, weather conditions, public holidays, unforeseen circumstances, or other factors beyond our reasonable control.

7. Prices and Product Availability

Product prices, offers, discounts, specifications, and availability are subject to change without prior notice.

We reserve the right to modify, discontinue, or restrict the availability of any product at any time.

While we make reasonable efforts to maintain accurate pricing and stock information, errors may occasionally occur.

8. Incorrect Pricing or Product Information

EARTHLEAF AYURVEDA PRIVATE LIMITED reserves the right to refuse or cancel an order if a product has been listed at an incorrect price, due to a technical error, pricing error, inventory issue, or any other genuine error.

This right may apply even if the order has been confirmed or payment has already been received.

In such circumstances, the amount paid by the customer for the cancelled order will be refunded through the applicable payment method, subject to the applicable payment processing procedures.

9. Incorrect or Incomplete Customer Information

The User agrees to provide accurate, complete, authentic, and current information while placing an order or creating an account.

If incorrect or incomplete information is provided, including an incorrect name, address, mobile number, email address, or other delivery details, delivery may be delayed or unsuccessful.

Any additional delivery or re-delivery charges arising due to incorrect or incomplete information provided by the User may be payable by the User.

10. Payment and Fraudulent Transactions

Customers are responsible for ensuring that the payment method used for an order is authorized for their use.

EARTHLEAF AYURVEDA PRIVATE LIMITED will not be responsible for unauthorized use of a customer’s payment instrument where such unauthorized use is beyond our reasonable control.

Any suspected fraudulent, unauthorized, or unlawful transaction may be cancelled or reported to the relevant payment service provider or competent authority, as applicable.

11. Complaints and Customer Support

Any complaint regarding an order, product, delivery, damage, shortage, incorrect product, or other issue should be reported to us within the applicable period specified in our Return and Refund Policy.

Customers are encouraged to contact us as soon as possible after receiving the order so that the matter can be reviewed and resolved efficiently.

12. Intellectual Property

All content available on www.earthleafayurveda.com, including but not limited to text, logos, trademarks, graphics, images, photographs, product descriptions, designs, and other materials, is either owned by, licensed to, or lawfully used by EARTHLEAF AYURVEDA PRIVATE LIMITED or the respective rights holder.

No content from this website may be copied, reproduced, modified, distributed, published, or commercially exploited without prior written permission, except where permitted by applicable law.

13. Website Availability

We make reasonable efforts to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

The website may occasionally be unavailable due to maintenance, technical issues, updates, server problems, or circumstances beyond our reasonable control.

14. Limitation of Liability

To the fullest extent permitted by applicable law, EARTHLEAF AYURVEDA PRIVATE LIMITED shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of this website or products purchased through it.

Nothing in these Terms and Conditions shall exclude or limit any liability that cannot lawfully be excluded or limited under applicable Indian law.

15. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to the use of this website, purchase of products, or these Terms and Conditions shall be subject to the jurisdiction of the competent courts in India.

16. Changes to Terms and Conditions

EARTHLEAF AYURVEDA PRIVATE LIMITED reserves the right to update or modify these Terms and Conditions at any time.

Any changes will become effective once they are published on www.earthleafayurveda.com. Continued use of the website after such changes constitutes acceptance of the updated Terms and Conditions.

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Coupon Terms & Conditions

Where coupon codes, promotional offers, or discount codes are made available on www.earthleafayurveda.com, the following terms may apply:

1.  Coupons are valid only for the period specified in the relevant offer.

2.  EARTHLEAF AYURVEDA PRIVATE LIMITED reserves the right to modify, suspend, or cancel any coupon or promotional offer at any time, subject to applicable law.

3.  A coupon must be applied to an eligible product or order in accordance with the conditions of the particular offer.

4.  Unless otherwise specified, a coupon may be used only once per customer/order.

5.  Coupons may not be combined with other promotional offers unless expressly permitted.

6.  Coupons may not be transferred, exchanged for cash, or reproduced without authorization.

7.  If an order or product purchased using a coupon is returned or cancelled, the value of the coupon or discount may be considered while calculating the applicable refund.

8.  Applicable shipping, handling, taxes, and other charges may apply separately unless specifically stated in the promotional offer.

9.  Promotional offers are subject to product availability and may end once the applicable stock or offer period is exhausted.

10. Coupons and promotional offers may be subject to applicable taxes, laws, and regulatory requirements.

11. EARTHLEAF AYURVEDA PRIVATE LIMITED reserves the right to cancel or reject a coupon where there is evidence of misuse, fraud, unauthorized use, or violation of the applicable offer conditions.

12. Coupons shall be void to the extent that their use is restricted or prohibited by applicable law.

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EARTHLEAF AYURVEDA PRIVATE LIMITED

GSTIN: 06AAJCE7318M1Z9

Official Website: www.earthleafayurveda.com